UK Online Centres
October 25th, 2006 by waynecurran
BLITZ first opened its doors in 2002 as a UK online centre in the Blackbird Leys area of Oxford, one of the South East’s most deprived wards. Since then, BLITZ has enjoyed high levels of engagement in a community where nearly 40% of men and 30% of women lack formal qualifications.
The launch of a pilot e-government scheme in 2004 proved a welcome addition to the centre’s services. Outreach work and community advertising helped to attract over 350 participants to the project, which promoted the use of local and central government websites in UK online centres.
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Centre staff at BLITZ helped users to access services offered through e-government websites such as the Inland Revenue, Department of Work and Pensions, Jobcentre Plus and NHS Direct as well as local authority pages. The Inland Revenue site was of particular interest to older centre users, many of whom are classed as ‘employers’ of carers and support workers, and are frequently isolated.
In some cases, delivering e-government alongside workshop sessions proved a winning combination. One participant in a Working Families Tax Credit workshop managed to claim back more than £2000 in overpaid tax. BLITZ’s centre manager commented: ‘Word-of-mouth stories like this are as good as free advertising for BLITZ. The news spread quickly and we received a lot of subsequent interest from other people coming to the centre.’
NHS Direct also turned out to be a hit with project participants, as it enabled them to find out information about health services in their local area. One participant even got a job as a care assistant with NHS Direct, after 20 years of unemployment.
There’s no doubt that the community benefits of UK online’s e-government initiative continue to be felt far and wide in the pilot areas. Nowhere more so than in Blackbird Leys, where e-government has empowered a few hundred more citizens, thanks to BLITZ’s sterling work.